Privacy Policy

Information you provide directly:

• Account registration: name, email address, phone number, and password.
• Business listings: business name, address, category, description, contact details, opening hours, photos, and KYC documents (PAN certificate, registration certificate, ID proof) submitted for verification.
• Reviews and messages: content you submit including reviews, ratings, and messages sent to businesses.
• Contact form: name, email, and message when you contact our support team.

Information collected automatically:

• Usage data: pages visited, searches performed, businesses viewed, and actions taken on the platform.
• Device information: device type, operating system, browser type, and IP address.
• Location data: approximate location when you use our “Near Me” or directions feature (only with your explicit permission).
• Push notification tokens: a device token to deliver notifications (only with your permission).

We use the information we collect to:

• Create and manage your account and authenticate your identity.
• Display and operate business listings on the platform.
• Review and verify business KYC submissions.
• Enable communication between users and businesses.
• Send transactional notifications (account activity, message alerts, moderation decisions).
• Provide location-based search results when you request them.
• Improve and personalise the platform experience.
• Detect and prevent fraud, abuse, and policy violations.
• Respond to your enquiries and support requests.
• Comply with legal obligations.

We do not sell your personal information to third parties.

We share your information only in the following circumstances:

• With business owners: when you message or request a service from a business, that business sees your name and message.
• Public profile information: your display name and reviews are visible to other users.
• Service providers: we use trusted third-party services (email delivery, cloud hosting, analytics) that process data on our behalf under strict data processing agreements.
• Legal requirements: we may disclose information when required by law, court order, or to protect the rights and safety of Kathmandu HQ, our users, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies to:

• Keep you signed in to your account (authentication tokens stored in localStorage).
• Remember your preferences and settings.
• Understand how users interact with our platform (analytics).

You can control cookies through your browser settings. Disabling cookies may affect the functionality of the platform, including the ability to stay signed in.

We retain your personal information for as long as your account is active or as needed to provide services.

• You may request deletion of your account at any time from the mobile app under Settings → Delete Account.
• Deleting your account removes your personal data and all associated content (businesses, reviews, messages) from our active systems.
• Some data may be retained in backups for up to 90 days after deletion.
• We may retain certain information where required by law (e.g. transaction records).

You have the right to:

• Access: request a copy of the personal data we hold about you.
• Correction: update inaccurate or incomplete information via your account settings.
• Deletion: request deletion of your account and associated data.
• Portability: request your data in a portable format.
• Opt-out of notifications: manage push notification preferences in your device settings.

To exercise these rights, contact us.

Kathmandu HQ is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will delete it promptly. If you believe a child has provided us with personal data, please contact us.

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or via an in-app notification. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: